Returns & Replacements
Love it or return it!
- Please chat with us on our website or send an email to email@example.com explaining the issue
- Include photos if possible.
- We can do exchanges or refunds.
- If a return is necessary, we will provide you with a Return Authorization Number (RA#) and a return label.
- We will process all replacement & refund requests quickly.
- Please note that returns for reasons other than a defect with the product we ask that the item to be unused.
- The above applies for all orders in the United States.
- If you would like to return your order and you are located outside of the United States, we will stand behind any manufacturers issues. If there are no manufacturers issues, you can still return your purse for a full refund, but we will ask that you ship the purse back to us.
- Please contact us within 30 days if you would like a return.
Our goal is to get your PortoVino to you ASAP!
Order by 10:00am PST Monday through Friday and your order will ship out same business day. Orders received after 10am PST will ship next business day.
Your PortoVino will ship from Phoenix, Arizona using the United States Postal Service USPS Priority Mail. USPS Priority mail service is generally 2 - 3 business days within the continental US depending on distance from Arizona. The service is very reliable, although there is no guarantee.
One you have placed your order, you will receive a confirmation email and a link to your tracking information.
Please note - if you ship overnight, it will ship overnight on the next business day. Overnight shipments do not ship on Saturday or Sunday.
- Orders within the Continental United States over €86.95 qualify for free shipping. This only applies to standard shipping (which usually takes 2 -5 business days). For orders under €86.95, we offer USPS standard shipping at a flat rate of €11.95. If you need a more expedited service, we offer FedEx overnight services. If you choose overnight shipping, this service is only available Monday through Friday as we cannot ship on Saturday or Sunday.
- We ship to 220 countries around the world! There's a good chance we ship to you.
- We offer two rates for International Shipping.
- Economy International Shipping generally starts at €26.95 and it takes about 12 to 30 days for your order to arrive in your country.There may be custom delays beyond our control-- we do everything we can to avoid that, but it can still happen.
- Express (FedEx) International Shipping generally arrives within 4 - 6 business days. There may be possible customs delays beyond our control, but we will do everything we can to avoid that.
- VAT/Duties: Many countries charge VAT/Duties when a product is entering into the country and this could lead to additional costs. Unfortunately we do not control these additional costs and they are imposed by your government's duty policies. It is possible that this may apply to your order and would not be included in your shipping cost. If duties are imposed, your postal service will generally notify you when they have your shipment and send you a notice to contact the postal service to pay your duties prior to final delivery.
Please contact firstname.lastname@example.org
- If we have not yet shipped your order, we will cancel and refund your money.
- If your order has already shipped, you will be responsible for returning the item(s) for a refund.
PortoVino has a €13.95 minimum retail order. All prices are in USD.
We accept the following forms of payment:
- Master Card
- American Express
- Apple Pay
- Google Pay
- After Pay (4 Monthly Installments)